Owing to the switch, VIPdesk Connect can now provide a cloud-based solution with a simplified agent experience over traditional channels including voice, chat, and email, as well as emerging channels, like SMS/text, bots, video, in-app, and social messengers. Since VIPdesk Connect was familiar with the Bright Pattern Model, they took migration in their hands and completed the switch in one week. By onboarding Bright Pattern’s solution directly, VIPdesk Connect got the latest cloud-based solution with a simplified pricing model. Through the earlier vendor, VIPdesk Connect had existing solutions, but they were limited by less updates and faced complicated pricing systems.
#VIP DESKCONNECT ADDRESS SOFTWARE#
Since VIPdesk Connect was already using a Bright Pattern software solution which they acquired through earlier channels, it was convenient to switch. VIPdesk provides highly personalized concierge and customer loyalty solutions.See More. Jeff Kramp, VP of Technology, VIPdesk Connect We don’t have outages anymore…a lot of our challenges were gone when we moved to Bright Pattern. VIPdesk Connect also needed a partner that had a transparent pricing model.īright Pattern’s Cloud Contact Center Solution To ensure the best in class customer service and connect, they also required an insight-driven solution with fast onboarding process and dedicated customer success team. They wanted to also increase agent empowerment through an easy-to-use, unified Agent Desktop. They believed this would help them to reduce barriers as also allow them to leverage emerging channels. This means the business is, indeed, Safe. As a super high authority website that earned its reputation online a long time ago, it is no surprise that our VLDTR tool came up with a 100 rating. So the review is short but to the point. The company also wanted to move from multichannel to omnichannel offerings. When it comes to the maximum rating, there is not really much to talk about. They wanted a platform that was completely cloud-based since its employees and offices are all geographically distanced. The contact is Sally Hurley from Alexandria VA. The company's principal address is 908 King St Ste 400w, Alexandria, VA 22314. Filing Date: April 15, 2014: File Number: 000754761: Contact Us About The Company Profile For Vipdesk Connect, Inc. and is located at 3310 Busy Bee Lane, Indianapolis, IN 46227 -. TENNESSEE FOREIGN FOR-PROFIT CORPORATION: WRITE REVIEW: Address: 908 King St Ste 400w Alexandria, VA 22314-3097: Registered Agent: Cogency Global Inc. Employment Options’ Clients only: Before applying for any positions from the job fair, first, contact your assigned job counselor directly. We only work with clients who embrace the same culture and values as we do. VIPdesk Connect spent a lot of resources in developing Brand Ambassadors, but it lacked the tools needed to align them fully with their clients’ expectations. The Registered Agent on file for this company is National Corporate Research, Ltd. All of our amazing Sales Brand Ambassadors work from the comfort of their home office.
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